Contact Us
Got a question about how we rank the highest payout online casinos in Canada, spotted something that needs updating, or just want to flag an issue with a listing? We'd rather hear from you than have you rely on outdated information. Here's how to reach us and what to expect once you do.
How to reach the team
The quickest way to contact Best Casinos Canada is by email at [email protected]. Whether it's a correction, a general enquiry about a casino brand, or feedback on your own experience with an operator, send it through and we'll get back to you. We typically reply within a couple of business days, though enquiries involving a specific review may take a little longer if we need to re-check details with the operator or verify a payout figure.
What we can help with
- Review accuracy — if a bonus term, payout speed, or licensing detail on one of our pages looks out of date, tell us and we'll look into it.
- General questions — about how our editorial ratings work, how we compare payment methods, or how our tables are built.
- Reader experiences — if you've played at a brand we cover and had a withdrawal delayed, sped up, or handled differently than described, that feedback directly informs how we rate payout speed.
- Site or content issues — broken links, unclear wording, or anything that made a page harder to use than it should be.
What we can't help with
We're an independent comparison site, not a casino operator. We don't hold player funds, process withdrawals, or manage accounts, so we can't resolve a dispute over a specific deposit, bonus, or payout directly. If you're having an issue with a casino listed on this site — such as a delayed withdrawal or a bonus term you don't understand — the fastest route is the operator's own support team, since only they can access your account. If the issue involves the fairness of a game or the conduct of a licensed operator, their regulator is the appropriate body to escalate to, not Best Casinos Canada.
If gambling is starting to feel like it's causing you stress rather than entertainment, our Responsible Gambling page has practical steps and resources worth reading before you continue playing anywhere.
Before you write in about a specific casino
A few checks can save you a back-and-forth:
- Confirm the bonus or payout term you're querying against the operator's own terms page, since offers and wagering conditions can change after we publish a review.
- Have your account region and the casino name ready — Canadian provinces sometimes see slightly different terms from the same brand.
- If it's a factual correction, a screenshot or link helps us verify and update the page faster.
For a refresher on how we arrive at our rankings in the first place, or to compare brands like Betninja, WinnerIsland and SlotsGem side by side, our About Us page explains our approach in more detail, and our full site terms are set out in our Terms and Conditions.
Response times and what happens next
Most enquiries get a reply within 48 hours. Content corrections are prioritised, since keeping bonus terms, payout information and licensing details current is the core of what this site does. General feedback and suggestions are read by the editorial team and, where relevant, worked into future updates rather than answered individually.